Here at Cobots.ie, we realize that our customers invest a great deal of time and money into the selection of their automation systems. That’s why our Field Service Operations group is there for you during the installation phase and beyond.
Field Service Operations has a team of engineers that are available on request to provide installation start-up support, solutions to emergency break/fix problems as well as on-going field service support such as site engineer and programming services. Service agreement packages for preventive maintenance and extended warranties available.
Our Support Includes
On Site Service &
Preventive Maintenance Service Agreements
Cobots.ie offers Preventive Maintenance (PM) service agreements for all Universal Robots. Our service engineers can perform a visual “check-up” and a yearly “full service” inspection. A visual “check-up” includes a review of all log files, removal of blue caps to visually inspect joints and an inspection underneath the seals of the cobot. A “full service” will include everything included in the visual “check-up” as well as the replacement of all lids and seals and full evaluation and testing of all cobot joints. Full-service PM’s come with a comprehensive written inspection report of the robot and controller with recommendations to optimize performance and aid in prolonging the life of the equipment. PM services can be purchased in single or multiple year agreements.
Extended Warranty Service Agreement
Cobots.ie offers 12 Month Extended Warranty service agreements on all Universal Robots that extend after the standard warranty expires. Every Universal Robot is sold with 15 months warranty. Agreements provide 100% protection on all parts for the robot and controller. Extended Warranties can be purchased in single or multiple year agreements and are transferable should the equipment later be moved to a new location or sold.